No. We currently DO NOT offer same day services.

No. All other orders must be placed online and shipped from our facility.

No, I do not provide installs. Majority of our wigs are beginner friendly. Hair tutorials can be found on our Instagram page.

We accept: major debit/credit cards and PayPal checkout.

Yes. We currently offer payment plans through Sezzle, Klarna and Shop Pay.

We suggest: Lengths 12-18” – 3 bundles or more Lengths 20-24” – 4 bundles or more Lengths 26” and longer – 5 bundles or more

All hair, including your natural hair, sheds. However, our hair sheds minimally, if at all.

Yes, our hair can be colored and/or bleached/ However, we suggest that you have your hair PROFESSIONALLY colored. Be sure to keep your hair properly conditioned and moisturized.

House of Krowns hair and wigs last up to 1-2 years, depending on how well you take care of your investment. Please be aware, you must treat it as if it’s your real hair in order to prolong longevity.

Hair & Wig Return Policy
Due to the nature of our products, we DO NOT allow refunds, exchanges, nor store credit on hair purchases once shipped and/or received.
Please make sure you read all product descriptions before purchasing.
If you have any questions or concerns, please email houseofkrowns@gmail.com.

Please note: we are not liable and will not issue a refund for any wig that does not fit due to improper measurements. Please ensure measurements are taken properly and select options very carefully. If you have any concerns or need help with your measurements, please contact us at houseofkrowns@gmail.com.
House of Krowns, LLC is not responsible for torn/ripped wigs, closures, and/or frontals.
We at House of Krowns, reserve the right to refuse to accept any units or hair extensions sent back to us.
We are not responsible NOR offer refunds, replacements, store credit, or exchanges if you excessive scratch or rip any lace pieces, process the lace, hair and/or wig in any manner (coloring, lifting, etc.).
Products that have been untied, washed, installed, and/or tampered with are not eligible for store credit so please examine each product once you receive it to make sure you are satisfied with the product.

Please note: Federal law states you cannot return human hair products and/or wigs that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange/store credit policies are voided.

Unfortunately at this time, we currently do not offer coloring services.

To ensure that your wig fits properly, head measurements must be taken. Please refer to the detailed measurement guide next to each wig products price.

We always recommend closure wigs for those who are new to the wig life. Closure wigs are perfect for beginners. They're low maintenance, easy to install and still provide a scalp illusion. Although frontal wigs give you the illusion of a full hairline and offer more styling options; they're very high maintenance and could be difficult to install for a beginner.

We do not do installs. Our custom wigs come ready to wear depending on the options you select when designing your custom krown (wig).

Processing times:
Ready to Ship Wigs: 1-3 business days
Shipping times:
ALL PACKAGES ARE SHIPPED USPS AND WILL REQUIRE A SIGNATURE!
Standard Shipping is 2-4 Business Days.
Express Shipping is 1-2 Business Days.

For wigs, it is best to have a flat base for the wig to lay and fit correctly. Braid your hair in fine, flat cornrows straight back.

Yes, we do not recommend temperatures over 450 degrees. Be sure to ALWAYS use a heat protectant to ensure longevity.

In the United States ONLY, it will take 1-2 business days (holidays and weekends are not included). There is an additional fee for this service.

Please plan accordingly. All orders are processed in the order they are received.
Processing times:
Ready to Ship Wigs: 5-7 business days
Hair Extensions: 3-5 business days
Shipping times:
ALL PACKAGES ARE SHIPPED USPS AND WILL REQUIRE A SIGNATURE!
Standard Shipping is 2-4 Business Days.
Express Shipping is 1-2 Business Days.

LOST/STOLEN PACKAGES
We are NOT responsible for any lost or stolen packages once USPS has received them. You will not receive a refund for lost/stolen packages nor will your order be replaced.
A shipping confirmation email/text with a tracking number will be sent upon leaving our facility.
If there's any shipping delays or any problems once your item(s) have been shipped, please contact USPS directly at: 1(800)-275-8777 for assistance.

Hair & Wig Return Policy:
All hair and wig orders placed with House of Krowns are FINAL. Due to the nature of our products, we DO NOT allow refunds nor exchanges but will gladly offer store credit within 3 BUSINESS DAYS OF RECEIVING YOUR ORDER AND MUST BE IN ORIGINAL STATE. 
Please make sure to read all product descriptions before purchasing bundles and/or closure or frontals.
If you have any questions or concerns, please email houseofkrowns@gmail.com.

Please note: we are not liable and will not issue a refund for any wig that does not fit due to improper measurements. Please ensure measurements are taken properly and select options very carefully. If you have any concerns or need help with your measurements, please contact us at houseofkrowns@gmail.com.

House of Krowns, LLC is not responsible for torn/ripped wigs, closures, and/or frontals.
We at House of Krowns, reserve the right to refuse to accept any units or hair extensions sent back to us.
We are not responsible NOR offer refunds, replacements, store credit, or exchanges if you excessive scratch or rip any lace pieces, process the lace, hair and/or wig in any manner (coloring, lifting, etc.).
Products that have been untied, washed, installed, and/or tampered with are not eligible for store credit so please examine each product once you receive it to make sure you are satisfied with the product.
Please note: Federal law states you cannot return human hair products and/or wigs that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange/store credit policies are voided.
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